Frequently asked questions
RETURNS
What is your return policy?
All sales are final and no refund or return will be issued.
ORDERS
I haven’t received a confirmation email yet
Unfortunately, we can’t always prevent emails from ending up in the spam folder. So please always check your spam folder first. If you can’t find it, please contact us through our customer service.
What payment options are available?
There are currently 4 payment methods: IDEAL, Visa, Mastercard, and Bancontact / Mister Cash. Some payment methods may incur additional fees. Our transactions are processed by Mollie, so you may see this name on your bank statement.
I entered the wrong address when placing my order
Did you enter the wrong shipping address? Please contact our customer service immediately!
If you’re lucky, your package hasn’t been shipped yet, and we can update the address with our carrier. We’ll do our very best to help you, but if the package has already been shipped, there’s likely nothing we can do.
Can I still change my order?
Unfortunately, it is not possible to change orders. If you contact customer service quickly, the order may still be canceled.
SHIPPING & DELIVERY
Can I pick up my order?
At the moment you are not able to pick up your order.
What is the delivery time?
- Netherlands : 1–3 business days
- Western Europe : 2–7 business days
My order is delayed
We aim to deliver your order within 1–3 business days in the Netherlands. Several factors may cause delays in your order. Our support team is ready to resolve this for you as quickly as possible.
My order is missing
Please let us know as soon as possible. Following your complaint, we will launch an investigation and will also notify our carrier. This investigation may take up to 8 business days.
PRODUCT ISSUES
I received a damaged product
We recommend that you contact our customer service as soon as possible. Please send us some photos of the issue along with your order number. We will then work to find an appropriate solution to the problem.
A product is missing from my order
Please contact our customer service. We understand that this is extremely frustrating, and we will do our best to investigate the matter as soon as possible and/or send the missing item, provided it is still in stock.
I received the wrong product
This is obviously not what you were expecting. Please contact the support team as soon as possible via email, phone, or chat, and we will do our best to send you the correct item, provided it is still in stock.
The product looks different on the website
We do our best to accurately represent all products on the website. Colors may sometimes vary slightly. If you have any doubts, please feel free to contact our customer service.
PRIVACY & SECURITY
Secure payments at Frontstreet
Security is our top priority. Through rigorous security checks, secure data storage, staff screening, and compliance with all regulations governing our payment providers, we can guarantee security, stability, and reliability.
I want to unsubscribe from your email marketing
Send an email from the email address registered in the system to our customer service. Please indicate that you wish to be removed.